Counseling Services
Counseling Services helps students build skills to effectively deal with daily challenges and stresses. As a Carlow student, you have access to individual counseling sessions (weekly or biweekly) and group therapy opportunities (weekly) at no cost to you.
Our office makes every effort to accommodate specific requests for services and same-day, walk-in appointments based on provider availability.
Counseling is confidential and never part of your student record. Nothing you share is revealed to anyone outside of our services without your written consent, as long as it falls within the limits of the law.
Emergency mental health assistance
For after-hour care in the event of an emergency, mental health crisis, or if services are needed in less than 1 hour:
- Dial 911
- Present to the nearest emergency room
- Carlow Police: +1 (412) 578-6007
- ReSolve Crisis Services: +1 (888) 796-8226
- Suicide Crisis Number: Dial 988
Hours of Operation
Counseling Services are closed when the University is closed. Availability is limited during academic breaks and during the summer.
Spring
Walk-in Hours for Crisis: Monday-Thursday, 1-4 p.m. and Fridays, Noon-2 p.m.
| Day of the week | Hours |
|---|---|
| Sunday | Closed |
| Monday | 9 a.m.-7 p.m. |
| Tuesday | 9 a.m.-7 p.m. |
| Wednesday | 9 a.m.-7 p.m. |
| Thursday | 9 a.m.-7 p.m. |
| Friday | 9 a.m.-3 p.m. (by appointment only) |
| Saturday | Closed |
Summer
| Day of the week | Hours |
|---|---|
| Sunday | Closed |
| Monday | 9 a.m.-4:30 p.m. |
| Tuesday | 9 a.m.-4:30 p.m. |
| Wednesday | 9 a.m.-4:30 p.m. |
| Thursday | 9 a.m.-4:30 p.m. |
| Friday | 9 a.m.-4:30 p.m. |
| Saturday | Closed |
Schedule an Appointment
- Call +1 (412) 578-6474 to schedule an appointment; if no one answers, leave a message with your name and phone number, and someone will return your call as soon as possible.
- Email Health and Counseling Services to request a call to schedule (do not use email if in crisis).
- Once an appointment is scheduled, all required paperwork will be completed electronically.
- The provider will determine your needs and develop an appropriate treatment plan utilizing campus and/or community resources.
For privacy protection, do not provide any specific health information in a voice mail message. Unscheduled appointments and appointments that are more time-sensitive in nature are available on a first-come, first-served basis by calling +1 (412) 578-6474 and requesting to speak with the first available counselor. All unscheduled/time-sensitive appointments will be scheduled for the first available telehealth appointment; requests for a specific counselor may be made but may not be able to be accommodated.
Confidentiality
Carlow takes the confidentiality of medical and health records seriously. Confidentiality is mandated by law, and we cannot release any student medical information to parents of nonminor children unless the student gives permission for us to do so in writing. However, in case of a medical emergency where there is an issue of life or death, we will contact family immediately.
Contact Health & Counseling Services
To inquire or schedule an appointment, contact us! Last appointments are held one hour prior to close.
Email should never be used in emergencies. Our office is not able to schedule services with someone contacting on behalf of a student, such as with a parent/guardian, friend, partner, or faculty member.