Carlow’s Help! Services office, our tech support team, is available 24/7 to assist with questions or challenges about Carlow’s technology resources. Be sure to have your Carlow ID number available.

The words Computer Lab at the entrance to an office lined with interior windows.


  • Answers to general questions and information about Carlow’s campus and services
  • Technology support, password reset help, setups and lending
  • Room reservations for presentations, meetings or studying
  • Up-to-date information provided on Isadora Intranet (login required)

For instructions on how to configure your email account or change your password, view or download the Password Self-Service Instructions [pdf].

Technical specifications for students

The following minimum specifications are recommended for Carlow students. For better performance, we strongly suggest exceeding these specifications. 

  • Internet access: high-speed (at least 10 Mbps) connection like cable or FiOS
  • Technology: Personal computer (Windows 10 or latest Mac OS, 16GB memory, Intel core i5, 256 GB hard drive, anti-virus software), headset or headphones with microphone, webcam
  • Software and applications: Microsoft Office 2016 (provided by Carlow), Google Chrome, Adobe Reader, Adobe Flash and Shockwave players, QuickTime, Java
  • Security requirements: Virus scanning software (McAfee, Norton), malware scanning tool, latest security patches

Contact IT Support

Carlow’s Help! Services is here for you. Contact us.

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