Re-entry & Resiliency Plan (updated 7/26/21)
Carlow’s Help! Services office, our tech support team, is available to assist with questions or challenges about Carlow’s technology resources. Be sure to have your Carlow ID number available.
Available 24×7 (login required)
Self-service portal and knowledgebase (login required)
Changing or resetting your password can be done without contacting IT
Depending on your issue, your call may be escalated. Escalated calls are addressed by the order they are received and the priority of the issue. If you are experiencing an outage or issue that may be impacting the entire University, please call +1 (412) 578-8700 immediately so that we can efficiently address the outage or issue.
We’re here to help. Find more information and resources on our department webpage.