Information Technology

The Carlow University Division of Information Technology provides a broad range of technology services and tools for all members of the Carlow community.

Call support

Available 24x7x365

+1 (412) 578-8700

Chat with support

Available 24×7 (login required)

chat on isadora

Create a help ticket

Self-service portal and knowledgebase (login required)

create a ticket

Password reset

Changing or resetting your password can be done without contacting IT

reset your password

Depending on your issue, your call may be escalated. Escalated calls are addressed by the order they are received and the priority of the issue. If you are experiencing an outage or issue that may be impacting the entire University, please call +1 (412) 578-8700 immediately so that we can efficiently address the outage or issue.

Resources

Technology resources (used daily)

Graphic depicts a laptop computer with pink, blue and green notes attached to its screen.

SelfService (formerly WebAdvisor): register for courses, check grades & find classroom locations
Isadora Intranet: up-to-date campus information, services & resources
CelticOnline ( learning management system): tutorials, course info & materials (once courses begin)
Omnilert (automatically enrolled): emergency communication via email & text

On-campus resources

Several computer labs and campus computers are accessible with your Carlow ID card. When you log in to a computer in a lab using your Carlow username and password, you have automatic access to Isadora, can use any of the installed software on the computer, can log in to other technology resources, and can print using your Carlow ID card.

All of our Oakland campus buildings provide wireless access.

New PCs available

If you are looking for a new PC, Dell and Carlow have teamed up to bring you a selection of pre-configured options at a discount.

shop for a pc

Technical recommendations

The following minimum specifications are recommended for Carlow students. For better performance, we strongly suggest exceeding these specifications.

Internet access: high-speed (at least 10 Mbps) connection like cable or fiber optic
Technology: Personal computer (Windows 10 or latest Mac OS, 16GB memory, Intel core i5, 256 GB hard drive, anti-virus software), headset or headphones with microphone, webcam
- iPads (Mac iPad OS) cannot accommodate the online test-taking browser requirements. If you elect to utilize this device type and need to take proctored exams online, you will need to utilize a campus computer lab or other Windows or MacOS based device to take the exam.
Software and applications: Microsoft Office 365 (provided by Carlow), Google Chrome, Adobe Reader
Security requirements: Virus scanning software (McAfee, Norton), malware scanning tool, latest security patches