Information Technology
The Carlow University Division of Information Technology provides a broad range of technology services and tools for all members of the Carlow community.
Chat with support
Available 24×7 (login required)
Create a help ticket
Self-service portal and knowledgebase (login required)
Password reset
Changing or resetting your password can be done without contacting IT
Depending on your issue, your call may be escalated. Escalated calls are addressed by the order they are received and the priority of the issue. If you are experiencing an outage or issue that may be impacting the entire University, please call +1 (412) 578-8700 immediately so that we can efficiently address the outage or issue.
Resources
Technology resources (used daily)
- SelfService (formerly WebAdvisor): register for courses, check grades & find classroom locations
- Isadora Intranet: up-to-date campus information, services & resources
- CelticOnline ( learning management system): tutorials, course info & materials (once courses begin)
- Omnilert (automatically enrolled): emergency communication via email & text
On-campus resources
Several computer labs and campus computers are accessible with your Carlow ID card. When you log in to a computer in a lab using your Carlow username and password, you have automatic access to Isadora, can use any of the installed software on the computer, can log in to other technology resources, and can print using your Carlow ID card.
All of our Oakland campus buildings provide wireless access.
New PCs available
If you are looking for a new PC, Dell and Carlow have teamed up to bring you a selection of pre-configured options at a discount.
Technical recommendations
The following minimum specifications are recommended for Carlow students. For better performance, we strongly suggest exceeding these specifications.
- Internet access: high-speed (at least 10 Mbps) connection like cable or fiber optic
- Technology: Personal computer (Windows 10 or latest Mac OS, 16GB memory, Intel core i5, 256 GB hard drive, anti-virus software), headset or headphones with microphone, webcam
- iPads (Mac iPad OS) cannot accommodate the online test-taking browser requirements. If you elect to utilize this device type and need to take proctored exams online, you will need to utilize a campus computer lab or other Windows or MacOS based device to take the exam.
- Software and applications: Microsoft Office 365 (provided by Carlow), Google Chrome, Adobe Reader
- Security requirements: Virus scanning software (McAfee, Norton), malware scanning tool, latest security patches
Contact IT
We’re here to help.