Information provided by state

Alabama
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, Al 36130-2000
Phone: +1 (334) 242-1998
Fax: 334-242-0268
Website: http://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf
Alaska
Kierke A. Kussart
Program Coordinator for Institutional Authorization
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Phone: +1 (907) 465-6741
Email: EED.ACPE-IA@alaska.gov
Website: https://acpe.alaska.gov/ConsumerProtection
Arizona
Keith Blanchard
Deputy Director/Investigator
Phone: +1 (602) 542-5769
Email: Keith.blanchard@azppse.gov
Website: https://ppse.az.gov/complaint
Arkansas
ICAC Coordinator
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201
Email: ICAC@ADHE.EDU
Website: https://static.ark.org/eeuploads/adhe/APPENDIX_J_Student_Grievance,_complaint_process_Revised_2015.doc
California
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: + 1 (916) 431-6969
Fax: 916-263-1897
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado
Heather DeLange
Academic Policy Officer
1560 Broadway, Suite 1600
Denver, CO 80202
Phone: +1 (303) 866-4209
Email: heather.delange@dhe.state.co.us
Website: http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut
Education & Employment Information Center
Phone: +1 (800) 842-0229
Email: edinfo@ctohe.org
Website: http://www.ctohe.org/StudentComplaints.shtml
Delaware
The Delaware Department of Education
Teacher and Administrator Quality
John W. Collette Resource Center
35 Commerce Way
Dover, DE 19904
Phone: +1 (302) 857-3388
Email: IHE@doe.k12.de.us
Website: www.doe.k12.de.us
District of Columbia
Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Website: http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Florida
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email: amy.lefstead@fldoe.org
Fax: 850-245-3238
Website: http://cdn.fldoe.org/policy/cie/file-a-complaint.stml
Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084‐5305
Phone: +1 (770) 414‐3300
Fax: 770‐414‐3309
Website: http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/
Hawaii
Bobbi Lum-Mew
HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
Phone: +1 (808) 586-7327
Email: hpeap@dcca.hawaii.gov
Website: http://cca.hawaii.gov/hpeap/files/2013/08/Student-Complaint-Form.pdf
Idaho
Val Fenske
State Coordinator for Private Colleges & Proprietary Schools
Office of the (Idaho) State Board of Education
650 W. State St, (POB 83720)
Boise, ID 83720-0037
Phone: +1 (208) 332-1587
Fax: 208-334-2632
Email: Valerie.fenske@osbe.idaho.gov
Website: https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois
Richard Tapia
Associate Director for Diversity and Outreach
1 N Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701
Phone: +1 (217)557-7359
Email: tapia@ibhe.org
Website: http://complaints.ibhe.org/
Indiana
Sara E. Appel, M.A
Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
Phone: +1 (317) 464-4400
Fax: 1-317-464-4410
Email: sappel@che.in.gov

Tara L. Adams
Accreditation Coordinator
Indiana Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN, 46204-1984
Phone: +1 (317) 464-4400 Ext. 141
Fax: 317-233-4219
Email: tadams@bpe.che.IN.gov
Website: http://www.in.gov/che/2744.htm
Iowa
Carolyn Small
Postsecondary Registration Administrator
Phone: + 1 (877) 272-4456
Website: https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas
Jacqueline G. Johnson
Director of Private/Out-of-State Postsecondary Education
1000 SW Jackson, Ste 520
Topeka, KS 66612
Phone: +1 (785) 296-4917
Email: jjohnson@ksbor.org
Website: http://kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky
Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Email: cpeconsumercomplaint@ky.gov
Website: http://cpe.ky.gov/campuses/consumer_complaint.html
Louisiana
Consumer Protection Division/Office of the Attorney General
P.O. Box 94005
Baton rouge, LA 70804-9005
Phone: +1 (800) 351-4889 or +1 (225) 326-6400
Fax: 225-342-9318
Website: https://www.ag.state.la.us/ConsumerDisputes
Maine
Angel Martinez Loredo
Higher Education Specialist
Maine Department of Education
Augusta, Maine 04333
Phone: +1 (207) 624-6846
Email: angel.loredo@maine.gov
Website: http://www.maine.gov/education/highered/DegGrant/DegGrantAuth.htm
Maryland
Maryland Attorney General
Academic Affairs/Student Complaints
Maryland Higher Education Commission
6 N. Liberty street, 10th Floor
Baltimore, MD 21201
Baltimore, MD 21202
Phone: +1 (410) 767-3301 or +1 (800) 974-0203 (toll-free)
Fax: 410-332-0270
Email: acadprop@mhec.state.md.us
Website: https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Massachusetts
Angela Williams
Paralegal and Coordinator for Accountability & Regulatory Affairs
Phone: +1 (617) 994-6963
Email: awilliams@bhe.mass.edu
Website: http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan
Dept. of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit
PO Box 30714
Lansing, Michigan 48909
Fax: 517-373-3085
Website: http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739—,00.html
Minnesota
George R. Roedler, Jr., JD.
Manager, Institutional Registration and Licensing
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Phone: +1 (651) 259-3975
Fax: 651-642-0675
Email: George.roedler@state.mn.us
Website: http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi
Menia Dykes
Director of Accreditation
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Email: mdykes@mississippi.edu
Website: http://www.mississippi.edu/mcca/
Missouri
Missouri Department of Higher Education
Phone:+1 (573)526-1577
Fax: 573-751-6635
Email: info@dhe.mo.gov
Website: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Phone: +1 (406) 444-6570
Website: http://mus.edu/MUS-Statement-of-Complaint-Process.asp
Nebraska
Kathleen Fimple
Academic Programs Officer
Nebraska’s Coordinating Commission for Postsecondary Education
Phone: +1 (402) 471-0030
Email: kathleen.fimple@nebraska.gov
Website: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada
Commission on Postsecondary Education
8778 S Maryland Parkway, Suite 115
Las Vegas, NV 89123
Fax: 702-486-7340
Email: mjwu@cpe.state.nv.us
Website: http://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%2520Form%2520Initial(1).doc
New Hampshire
Edward MacKay, Director
Division of Higher Education/Higher Education Commission
101 Pleasant Street
Concord, NH 03301
Phone: +1 (603) 271-0256
Email: Edward.mackay@doe.nh.gov
Website: http://www.education.nh.gov/highered/colleges/index.htm
New Jersey
Rochelle Hendricks
Office of the Secretary of Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
Phone: +1 (609) 292-4310
Website: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Mexico
Diane Vigil-Hayes
Private & Proprietary Schools Administrator and Compliance Officer
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
Phone: +1 (505) 476-8418
Email: Diane.Vigil@state.nm.us
Website: http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
New York
New York State Education Department
Office of College and University Evaluation
EBA Room 969
89 Washington Ave
Albany, NY 12234
Email: ekramer@mail.nysed.gov
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina
Post-Secondary Education Complaints
C/O Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
Phone: +1 (919) 962-4558
Email: studentcomplaint@northcarolina.edu
Website: http://www.northcarolina.edu/sites/default/files/documents/student_complaint_form.pdf
North Dakota
Parrell D. Grossman, Director
Office of Attorney General, Consumer Protection and Antitrust Division
Gateway Professional Center, 1050 East Interstate Avenue, Ste. 200
Bismarck, ND 58503
Phone: +1 (701) 328-5570
Email: pgrossman@nd.gov
Website: http://www.nd.gov/cte/
Ohio
Max Exline
Phone: +1 (614) 728-3095
Fax: 614-466-5866
Email: mexline@regents.state.oh.us
Website: https://www.ohiohighered.org/students/complaints
Oklahoma
Mr. Jose Dela Cruz
Coordinator of Academic Affairs Projects
Oklahoma State Regents for Higher Education
Phone: +1 (405) 225-9141
Website: http://www.okhighered.org/current-college-students/complaints.shtml
Oregon
Juan Baez-Arevalo
Director of Private Postsecondary Education
Oregon Higher Education Coordinating Commission
775 Court St. NE
Salem, OR 97301
Phone: +1 (503) 947-5977
Email: juan.baez-arevalo@state.or.us
Website: http://www.ode.state.or.us/search/results/?id=83
Pennsylvania
Division of Higher & Career Education
Pennsylvania Department of Education- Postsecondary and Adult Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Phone: +1 (717) 783-8228
Fax: 717-722-3622
Email: ra-collunivseminfo@pa.gov
Website: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Colleges%20and%20Universities/Higher%20Education%20Complaint%20Form.pdf
Rhode Island
Commission of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 524
Providence, RI 02903
Website: http://www.ribghe.org/8a1031912.pdf
South Carolina
SC Commission on Higher Education
Academic Affairs
Attn: Student Complaint
1122 Lady Street, Suite 300
Columbia, SC 29201
Email: submitcomplaint@che.sc.gov
Website: http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
South Dakota
South Dakota Attorney General
1302 E. Hwy 14, Suite 1
Pierre, SD 57501-8501
Phone: +1 (605) 773-3215
Email: atghelp@state.sd.us
Website: http://sdsos.gov/general-information/postsecondary-education/default.aspx
Tennessee
Shauna Jennings
Investigations Officer & Complaint Specialist
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Email: shauna.jennings@tn.gov
Phone: + 1 (615) 741-0662
Website: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.htmls
Texas
William Franz, General Counsel
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788
Email: william.franz@thecb.state.tx.us
Website: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D
Utah
Utah Division of Consumer Protection
Attn: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114-6704
Phone: +1 (801) 530-6601
Website: http://consumerprotection.utah.gov/complaints/index.html
Vermont
Cathy Hilgendorf
Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street
Montpelier, VT 06620
Phone: + 1 (802) 828-5402
Email: cathy.hilgendorf@state.vt.us
Website: http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf
Virginia
State Council of Higher Education for Virginia
Phone: +1 (804) 371-2285
Website: http://schev.edu/index/students-and-parents/resources/student-complaints
Washington
Karen Oelschlager
Program Administrator /Degree Authorization
Washington Student Achievement Council
Phone: +1 (360) 753-7869
Email: kareno@wsac.wa.gov
Website: http://www.wsac.wa.gov/student-complaints
West Virginia
Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
Phone: +1 (304) 558-0261
Email: kbutler@hepc.wvnet.edu
Website: https://www.wvhepc.org/resources/133-20.pdf
Wisconsin
Blanca James
Office Operations Associate
P.O. Box 8696
Madison, WI 53708-8696
Phone: +1 (608) 266-1996
Email: blanca.james@eab.wisconsin.gov
Website: https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx
Wyoming
Elaine Marces
Wyoming Department of Education
Phone: +1 (307) 777-6210
Email: elaine.marces@wyo.gov
Website: https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

United States Protectorates and Territories

Puerto Rico
David Baez Davila
Acting Executive Director, Puerto Rico Council on Education
Phone: +1 (787) 641-7100
Fax: 787-641-2573
Email: dbaez@ce.pr.gov
Website: http://www2.pr.gov/agencias/cepr/inicio/sobrecepr/Pages/Area-de-Programas-de-Apoyo-a-la-Educacion.aspx
Republic of Palau
Palau Community College
P.O. Box 9
Koror, Palau 96940
Phone: + 1 (680) 488-2470
Fax: 680-488-2447
Website: www.palau.edu
U.S. Virgin Islands
The Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802
Phone: +1 (340) 774-0100
Fax: 340-779-7153
Website: http://www.vide.vi/
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