This page was last updated 01/12/2021
Question: Are campus health services and counseling still available to students during COVID-19?
Answer: Yes. Health Services has moved and is now located in Aidan Hall. Services are offered by
appointment via telehealth. In-person services are generally not offered with a few exceptions, such as medical
emergencies and concerns that demonstrate clear medical necessity based on the sole discretion of the Health
Services staff. The hours are Monday through Friday 9:00 am - 4:30 pm.
To schedule an appointment, students can email email@example.com with their full name and contact information to
request an appointment or can call 412-578-6174 (and leave a message if no one is available to take their call.)
Medical emergencies should be directed to emergency resources, including, but not limited to, Campus Police at
412-578-6007 if on-campus or 911 if off-campus.
The health center includes easy-to-clean furniture, physical distancing and use of PPE, and electronic recordkeeping.
These are designed to maximize safety and student service while mitigating spread of the virus.
All counseling services are being offered via telehealth, and the Counseling Center is closed to in-person services.
To schedule an appointment with the first available counselor, whether for routine or more urgent matters, students
can email firstname.lastname@example.org with their full name and contact information to
request an appointment or can call 412-578-6474. Leave a message if no one is available to take your call.
Mental health emergencies should be directed to emergency resources, including, but not limited to, Campus Police at
412-578-6007 if on-campus, 911 if off campus, or resolve crisis services if located anywhere in Allegheny County at
1-888-796-8226. During the academic year, the hours are as follows:
Monday, Thursday, and Friday: 9:00 am - 4:30 pm
Tuesday and Wednesday: 9:00 am - 7:00 pm
Sunday: 12:00 - 4:00 pm
Students should call 412-578-6474 or email email@example.com for availability during academic breaks, holidays
and the summer. Please note that Health and Counseling Services is closed when the University is closed.
Question: Is the Student Hub open for physical visitors?
Answer: The Student Hub is currently operating in a remote format until February 1.The remote
operation falls in line with all classes being remote for the first three weeks of the spring semester.
From February 1 to May 7, the Student Hub will be open for in-person services Monday and Thursday from 8:30am-2:30pm
and will be remote Tuesday, Wednesday, and Friday.
Staff members are actively monitoring phone and email inquiries and are available for virtual appointments via the
Teams application. The Hub encourages students to contact the Hub as soon as they need assistance and appreciates
students’ patience given the call and email volume.
There is a secure drop box located outside the Student Hub doors in Antonian Hall, 2nd floor, for paper form
submissions or payment dropoffs.
The Student Hub will continue to adhere to federal and state mandates to ensure a safe environment. This includes
plexiglass shields and ample social distancing signage when the office is physically open.
Students who wish to request a “virtual in-person meeting” should contact:
Financial Aid: firstname.lastname@example.org
Student Accounts: email@example.com
Question: Have academic support services been modified given COVID-19?
Answer: Where possible, students are encouraged to utilize these services via phone or virtual mode.
However, face-to-face consultation, tutoring, coaching and concerns reviews will continue to take place, limited by
CDC and state space allocations.
Question: What are the implications to students with a disability? Specifically, is their learning
be restricted because of COVID-19?
Answer: The Disabilities Office provides guidance and best practice recommendations to ensure that
all students with accessibility needs receive the same opportunity to learn as their student counterparts.
Question: What is the status of Carlow University’s athletic teams?
Answer: All teams are actively engaged in their respective sports and following recommendations from
the National Association of Intercollegiate Athletics (NAIA), UPMC and the Commonwealth of Pennsylvania. However,
due to the recent COVID-19 surge, conference play has been postponed for winter sports until January 7.
Student athletes will engage in a phased integration of testing, conditioning, practice and competition when they
return to active preparation for scheduled events.
At all times, athletes will be expected to comply with physical distancing, contact protocols and protocols for
wearing cloth masks at team gatherings and competitions. There will be daily cleaning of equipment, and the training
room and treatments will be structured with UPMC guidelines.
Guidelines from NAIA reflect the updated response to present conditions that include postponed competition, slightly
shortened seasons and abbreviated championship events. Spectator attendance is generally not available and
livestreaming is the primary vehicle for viewing competitions.
Question: Is St. Joe’s Fitness Center open?
Answer: Yes, utilizing the American College of Sports Medicine, National Intramural and Recreation
Sports Association and Commonwealth of Pennsylvania best practice guidelines. Only students have access to this
facility, and hours are reduced to allow for daily deep cleaning protocols. There are a limited number of people
permitted in the building at any given time, and the facility is marked for social distancing. Locker rooms and
showers are accessible per recommended guidelines.
Question: Are cheerleaders participating at sporting events?
Answer: At this point in time, there is no cheerleading at sporting events.
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