This page was last updated 09/05/2020


Question: Is the Student Hub open for physical visitors?

Answer: Yes. It opened on Aug. 10 and is adhering to federal and state mandates to ensure a safe environment. This includes plexiglass shields and ample social distancing signage. Days and hours are Monday, Wednesday and Thursday from 9 a.m. - 4:30 p.m. A staff member from each area is present for in-person meetings. The cashier can only accept check and credit card payments. Cash will not be accepted. A secure drop box is available for paper form submissions.

If anyone would like to request a “virtual in-person meeting,” he or she is encouraged to contact the specific Hub area to establish a Teams meeting:

Financial Aid: finaid@carlow.edu
Student Accounts: studentaccounts@carlow.edu
Registrar: registrar@carlow.edu  


Question: Are campus health services still available to students during COVID-19?

Answer: Yes. Health Services has moved and is now located in Aidan Hall. Services are offered by appointment via telehealth. In-person services are generally not offered with a few exceptions, such as medical emergencies and concerns that demonstrate clear medical necessity based on the sole discretion of the Health Services staff. The hours are Monday through Friday 9:00 am - 4:30 pm.

To schedule an appointment, students can email with their full name and contact information to request a phone call to schedule, or can call 412-578-6474 (leave a message if no one is available to take their call). Medical emergencies should be directed to emergency resources, including, but not limited to, Campus Police at 412-578-6007 if on-campus or 911 if off-campus.

The health center includes easy-to-clean furniture, physical distancing and use of PPE, and electronic recordkeeping. These are designed to maximize safety and student service while mitigating spread of the virus.

All counseling services are being offered via telehealth, and the Counseling Center is closed to in-person services.

To schedule an appointment with the first available counselor, whether for routine or more urgent matters, students can email with their full name and contact information to request a phone call to schedule, or can call 412-578-6474 (leave a message if no one is available to take their call).

Mental health emergencies should be directed to emergency resources, including, but not limited to, Campus Police at 412-578-6007 if on-campus, 911 if off-campus, or resolve crisis services if located anywhere in Allegheny County 1-888-796-8226. During the academic year, the hours are as follows:

Monday, Thursday, and Friday 9:00 am - 4:30 pm
Tuesday and Wednesday 9:00 am - 7:00 pm
Sunday 12:00 - 4:00 pm

Students should call for availability during academic breaks, holidays, and summer.


Question: Have academic support services been modified for the fall semester given COVID-19?

Answer: Where possible, students are encouraged to utilize these services via phone or virtual mode. However, face-to-face consultation, tutoring, coaching and concerns reviews will continue to take place, limited by CDC and state space allocations.


Question: What are the implications to students with a disability? Specifically, is their learning be restricted because of COVID-19?

Answer: The Disabilities Office provides guidance and best practice recommendations to ensure that all students with accessibility needs receive the same opportunity to learn as their student counterparts.


Question: Is St. Joe’s Fitness Center be open in the fall?

Answer: Yes, utilizing the American College of Sports Medicine, National Intramural and Recreation Sports Association and Commonwealth of Pennsylvania best practice guidelines. Only students have access to this facility, and hours are reduced to allow for daily deep cleaning protocols. There are a limited number of people permitted in the building at any given time, and the facility is marked for social distancing. Locker rooms and showers are accessible per recommended guidelines.


Question: What is the status of Carlow University’s athletic teams?

Answer: All teams are actively engaged in their respective sports and following recommendations from the National Association of Intercollegiate Athletics (NAIA), UPMC and the Commonwealth of Pennsylvania. Student athletes self-quarantined for 14 days prior to arriving on campus, demonstrated fitness to participate and underwent daily temperature testing, screening and monitoring. There has been a phased integration of conditioning, practice and competition.

Additionally, athletes will be expected to comply with physical distancing and contact protocols and wear cloth masks at team gatherings and competitions. There will be daily cleaning of equipment, and the training room and treatments will be structured with UPMC guidelines.

Preliminary guidelines from NAIA reflect slightly shortened seasons for fall competition. Spectator attendance is limited and tlivestreaming is the primary vehicle for viewing competitions.


Question: Are cheerleaders participating at sporting events?

Answer: At this point in time, there is no cheerleading at sporting events.


Question: Are clubs and organizations still meeting on campus?

Answer: Yes. They are limited to University students, faculty and staff and have been adapted to comply with all CDC, state and local health department guidelines. However, Student Life is promoting the use of virtual meetings and programming.


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