This page was last updated 01/25/2020

Question: Are campus health services and counseling still available to students during COVID-19?

Answer: Yes. Health Services has moved and is now located in Aidan Hall. Services are offered by appointment via telehealth. In-person services are generally not offered with a few exceptions, such as medical emergencies and concerns that demonstrate clear medical necessity based on the sole discretion of the Health Services staff. The hours are Monday through Friday, 9:00 a.m. – 4:30 p.m.

To schedule an appointment, students can email with their full name and contact information to request an appointment or can call 412-578-6174 (and leave a message if no one is available to take their call.) Medical emergencies should be directed to emergency resources, including, but not limited to, Campus Police at 412-578-6007 if on-campus or 911 if off-campus.

The health center includes easy-to-clean furniture, physical distancing and use of PPE, and electronic recordkeeping. These are designed to maximize safety and student service while mitigating spread of the virus.

All counseling services are being offered via telehealth, and the Counseling Center is closed to in-person services.

To schedule an appointment with the first available counselor, whether for routine or more urgent matters, students can email with their full name and contact information to request an appointment or can call 412-578-6474. Leave a message if no one is available to take your call.

Mental health emergencies should be directed to emergency resources, including, but not limited to, Campus Police at 412-578-6007 if on-campus, 911 if off campus, or resolve crisis services if located anywhere in Allegheny County at 1-888-796-8226. During the academic year, the hours are as follows:

Monday, Thursday, and Friday: 9 a.m. – 4:30 p.m.

Tuesday and Wednesday: 9 a.m. – 7 p.m.

Sunday: Noon – 4 p.m.

Students should call 412-578-6474 or email for availability during academic breaks, holidays and the summer. Please note that Health and Counseling Services is closed when the University is closed.

Question: Is the Student Hub open for physical visitors?

Answer: The Student Hub will be operating in a remote format until February 1.

From February 1 to May 7, the Student Hub will be open for in-person services Monday and Thursday from 8:30 a.m.-2:30 p.m. and will be remote Tuesday, Wednesday, and Friday.

Staff members are actively monitoring phone and email inquiries and are available for virtual appointments via the Teams application. The Hub encourages students to contact the Hub as soon as they need assistance and appreciates students’ patience given the call and email volume.

There is a secure drop box located outside the Student Hub doors in Antonian Hall, 2nd floor, for paper form submissions or payment dropoffs.

The Student Hub will continue to adhere to federal and state mandates to ensure a safe environment. This includes plexiglass shields and ample social distancing signage when the office is physically open.

Students who wish to request a “virtual in-person meeting” should contact:

Financial Aid:  

Student Accounts:  


Question: Have academic support services been modified given COVID-19?

Answer: Where possible, students are encouraged to utilize these services via phone or virtual mode. However, face-to-face consultation, tutoring, coaching and concerns reviews will continue to take place, limited by CDC and state space allocations.

Question: What are the implications to students with a disability? Specifically, is their learning be restricted because of COVID-19?

Answer: The Disabilities Office provides guidance and best practice recommendations to ensure that all students with accessibility needs receive the same opportunity to learn as their student counterparts.

Question: What is the status of Carlow University’s athletic teams?

Answer: All teams are actively engaged in their respective sports and following recommendations from the National Association of Intercollegiate Athletics (NAIA), UPMC and the Commonwealth of Pennsylvania. Student athletes engage in a phased integration of testing, conditioning, practice and competition when they return to active preparation for scheduled events.

At all times, athletes will be expected to comply with physical distancing, contact protocols and protocols for wearing cloth masks at team gatherings and competitions. There will be daily cleaning of equipment, and the training room and treatments will be structured with UPMC guidelines.

Guidelines from NAIA reflect the updated response to present conditions that include postponed competition, slightly shortened seasons and abbreviated championship events. Spectator attendance is generally not available, and livestreaming is the primary vehicle for viewing competitions.

Question: Is St. Joe’s Fitness Center open?

Answer: Yes, utilizing the American College of Sports Medicine, National Intramural and Recreation Sports Association and Commonwealth of Pennsylvania best practice guidelines. Only students have access to this facility, and hours are reduced to allow for daily deep cleaning protocols. There are a limited number of people permitted in the building at any given time, and the facility is marked for social distancing. Locker rooms and showers are accessible per recommended guidelines.

Question: Are cheerleaders participating at sporting events?

Answer: At this point in time, there is no cheerleading at sporting events.

Didn’t find what you were looking for? Email us.

© Copyright 2021 Carlow University. All rights reserved.