Re-entry training mandatory for all faculty, staff

University Communications to Faculty, Staff and Campus School
Distributed: September 4, 2020
Posted: September 4, 2020  

Dear Faculty and Staff,

Greetings and best wishes on this second week of our academic year. Below are two quick updates.

Online Re-Entry Training

This serves as a reminder to complete the mandatory COVID-19 re-entry training videos and sign the corresponding re-entry agreement located in the “Videos & Resources” area of our website. All employees (staff, faculty, and adjunct) are required to complete this training and agreement as part of the re-entry protocols. The time commitment is minimal.

As members of the Carlow community and in the spirit of the Common Good and our Mercy Heritage, at all times we all must wear our mask on campus, practice safe social distancing of six feet or more from other people, practice good hygiene by frequently washing or sanitizing our hand, and sanitize our spaces before and after use. This will help to ensure that we are all doing our part to mitigate the spread of COVID-19. Thanks for doing your part to keep us all safe and healthy this year.

Help Desk Enhancements

The University has identified concerns regarding IT Help Desk support. In response, we are immediately shifting additional personnel to answer calls and attend to tickets. Beginning Friday, Sept. 4, the Help Desk phone 1-412-578-8700 will be answered from 8 a.m. to 5p.m Monday - Friday by Carlow Help Desk technicians. Additionally, beginning Tuesday September 8, we will have in place overflow support to help with basic support, password changes, and other related matters. It is our belief these changes will provide immediate improved service. The university is in the process of partnering with BlackBeltHelp, a global provider of IT and Student Services support. Carlow anticipates this process will be up and fully functional by November 20.

Stay healthy, and have a safe Labor Day Weekend.


The COVID-19 Re-Entry and Resiliency Implementation Team