Help Desk enhancements in progress
University Communication to Students
Distributed: September 3, 2020
Posted: September 4, 2020
From my perspective, the second week of classes has provided an opportunity to
further establish the routine of a new semester. It is my hope that each of
you is beginning to settle in and find a rhythm in this unprecedented
Help Desk Enhancements
The University has identified concerns regarding IT Help Desk support. In
response, we are immediately shifting additional personnel to answer calls and
attend to Help@carlow.edu tickets.
Beginning Friday, Sept. 4, the Help Desk phone 1-412-578-8700 will be answered
from 8 a.m. to 5p.m Monday - Friday by Carlow Help Desk technicians.
Additionally, beginning Tuesday September 8, we will have in place overflow
support to help with basic support, password changes, and other related
matters. It is our belief these changes will provide immediate improved
service. The university is in the process of partnering with BlackBeltHelp, a
global provider of IT and Student Services support. Carlow anticipates this
process will be up and fully functional by November 20.
Listening Forum on Equity and Inclusion
On Tuesday, September 15, from 6:00 to 7:00 p.m., the Office of Equity &
Inclusion will be hosting a listening forum. It is designed to hear from
students regarding their concerns surrounding the current state of racial
tension in America and how this is impacting you - as well as share the ways
in which Carlow is realizing our identity as an anti-racist institution. There
will be a virtual and in-person forum held simultaneously in Gaillot. Be sure
to register when the invitation is sent. Space will be limited.
Allegheny County Health Department (ACHD) Assistance
Unfortunately, the ACHD is not being notified of numerous local cases of
COVID-19 from the local universities and colleges because students aren’t
using a local address when they register.
When an out-of-state address is used, they are not usually notified or there
is a long delay. When an address from another county in PA is used, the PA DOH
or local county health department will conduct a case investigation and should
notify ACHD but that results in delays. Therefore, students who are getting
tested are asked to use their local address when registering for a test.
University Offices on Campus
Campus office availability is included in a
we have compiled.
As we approach the Labor Day Weekend, not letting our guard down remains
important. Both the Allegheny County Health Department and the CDC have noted
we saw a spike nationally after Memorial Day Weekend, and are appealing for
our help so that might not be repeated.
Please remain safe and healthy this weekend.
Timothy P. Phillips, PhD
Vice President of Student Affairs & Dean of Students