Services, support, health and mental health care readily available for students

University Communication to Students
Distributed: 04/02/2020
Posted: 04/02/2020

Dear Students,

Being mindful of all that is coming at you, I am writing to simply remind and update you about a few of the important resources that are available to support your success.


If you or a fellow student is in need, the University provides a CARE Team of staff personnel who are ready to support students during this unusual time. Please submit a report and let the Team know your needs, questions, or concerns. Your submission is confidential and not a part of your academic record.

If you are experiencing technology deficits that are a barrier to accessing course materials, class sessions, or technical support, we are here to help. Along with the IT Help Desk, and the CDLI staff, we will help to determine the measures that need to be taken to address the deficit. Together we can do this!

Center for Academic Achievement

The CAA is remotely offering tutoring and academic coaching through our scheduling system's synchronous web feature or writing tutoring through email. See our group site on Celtic Online, CAA Resources, for more information on how to make an online appointment. Look for upcoming tips posted on Celtic Online for ways to be a successful student in an online environment. Make a tutoring appointment if needed.

Questions about COVID-19

The Allegheny County Health Department has partnered with United Way 2-1-1 to offer a 24/7 hotline to address questions and concerns about COVID-19. Please call 888-856-2774 to speak with a representative. Language services are available.

Routine telehealth services

Although all in-person and drop-in services are temporarily suspended, there have been temporary changes to the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and licensure/compliance guidelines. As of Monday, March 30, Health and Counseling Services can provide routine telehealth services by pre-scheduled appointment and consultation and referral support by telephone. Days and hours are Monday through Friday 9:00 a.m. - 4:00 p.m. (Hours are subject to change without notice due to the rapidly evolving situation.) This will continue until the end of the spring semester. See below for instructions on how to access services.

Crisis and urgent physical and mental health needs
Crisis and urgent care is not available through Health and Counseling Services because telehealth services are not available through Carlow University on demand. For urgent mental health concerns or crises, please contact:

  • re:solve Crisis Network at 888-796-8226 (if you are in Allegheny County
  • Carlow Police at 412-578-6007 if you are on campus
  • National Suicide Prevention Lifeline at 800-273-8255
  • Pittsburgh Action Against Rape at 866-363-7273
  • Crisis Text Line by texting HOME to 741741

If you are in an emergency situation and immediate assistance is needed, please call 911.

To schedule routine health care appointments
If you are seeking routine services for the first time with Health and Counseling Services, or do not know your provider’s name, please call 412-578-6474 and leave a detailed message, including your name and phone number. Someone will return your call during normal operating hours. 

If you are already connected with a provider, you may contact them directly by email or phone to request a call back to schedule. Please leave a detailed message, and your provider will call you back at their first available time. 

NOTE: On the message, to protect your privacy, do not provide any specific health information. Leave your name and the best return call phone number.

For any additional non-urgent questions or concerns about Health and Counseling Services, please call 412-578-6474 and leave a detailed message. Someone will return your call as quickly as possible.

Let us know

We continue to be available and respond to all your questions. For general questions and concerns, or if you are simply uncertain with whom to speak, submit a CARE report or contact Student Affairs at 412-578-2026. Leave a message as to how you would prefer to be contacted.

Thank you for being with us on this journey, and we hope that you and your family remain safe and healthy.


Timothy P. Phillips
Vice President of Student Affairs & Dean of Students