Frequently Asked Questions

Q: Can I get my textbooks at the library?

A: No, it is the library's policy not to purchase textbooks or to get them for you through interlibrary loan.

Q: I got a bill from the library. Why did this happen?

A: If a book is not returned by the due date, it is assumed lost and you will receive a replacement bill plus a processing fee. This bill must be paid at the Student Hub on the second floor of Antonian Hall. It is your responsibility to remember your due date and return your items on time. You will receive email reminders from the library as a courtesy to remind you to return your books, and you will be told your due date upon check out. If the books are not returned and the library does not hear from you, we assume the materials are lost and thus begin the process of replacing them. See the Library Policy Manual for more information.

Q: Where can I pay my library bills?

A: Library bills must be paid at the Student Hub, the second floor of Antonian Hall.

Q: When are my books due?

A: You will be informed of your due date upon checkout at the library. Books are generally due on the last day of classes in the current semester (NOT the last day of finals week).

Q: I need a book or article, and Grace Library doesn't have it. Now what?

A: Grace Library provides a service called interlibrary loan (ILL), where we can get most articles and books for you from another library. This process can take anywhere from several hours to several weeks, so please plan ahead!

Please see the "searching other libraries" tutorial on how to request an interlibrary loan from the library's search and discovery system. Alternatively, you can fill out the ILL form. You will receive an email at your Carlow email address with an electronic copy of your article, or to let you know your physical items are ready to be picked up at the library desk.

Q: I need an article I found online, but the publisher wants me to pay for it. I don't want to pay to access it. What should I do?

A: Don't pay for an article without checking with the library first! You can try to search the article title in Library Search on the Grace Library homepage to see if we own a copy. If not, we can always try to get an interlibrary loan for you instead. Many articles are available through open access licenses on the internet as well. More often than not, we can get you access to the article at no cost. Fill out our Ask a Librarian form to get started, or just stop in.

Q: How do I find full text articles for my research?

A: There are multiple ways to find articles through the library. Using the Library Search box on the Grace Library Homepage, use the "articles" tab to search through our discovery system (this is a system that searches most of our digital and print resources). You may also search a database through the Library's A-Z Databases Page. Finally, the library has some journals in print - ask a librarian to get help locating research using our print journal collection.

See the research guide called "Using the Library Search & Discovery" for more advanced tutorials on searching and locating full text resources.

Q: What services does Grace Library offer?

A: The information world is littered with false and misleading information, which makes it increasingly difficult to know what is true and what isn't. This is where Grace Library can help! We are here to provide research support, answer questions about your research, and help you find scholarly articles and books for your papers and projects. Grace Library is committed to the principles of information literacy and access to the world of scholarly communication.

Q: What does Grace Library have?

A: We have tens of thousands of books on a wide range of subjects, 50 databases filled with digital resources, scholarly journals, open educational resources, interlibrary loan services, and research guides. Our librarians can help you find and access resources for your research. And we also have computers and ample study space where you can relax, concentrate, and meet up with groups to work on projects. Stop by the library desk (3rd floor University Commons) and we will help you!


For more information on our policies and procedures, please see the Grace Library Policy and Procedure Manual.