The Higher Education Opportunity Act requires institutions of higher education participating in the administration of educational loan programs to develop and publish a Code of Conduct. Any Carlow University officer, employee or agent who has responsibilities with respect to student educational loans is required to comply with this Code of Conduct as outlined below.
- No employee of Carlow University shall have a conflict of interest with respect to any education loan or other student financial aid for which the employee is responsible.
- Carlow University shall not enter into any revenue-sharing arrangement with any lender or other vendor working with the Financial Aid Office. The University shall not accept any fee or other material benefit in exchange for recommending a lender to its students.
- No Carlow University employee or officer with financial aid responsibilities shall solicit or accept a gift (services, transportation, lodging, meals, reimbursement or payment) having a monetary value of more than a de minimus amount from a guarantor, lender or servicer of educational loans.
- No Carlow University employee or officer with financial aid responsibilities shall accept from any lender or lender affiliate any payment or other financial benefit as compensation for any type of consulting arrangement or other contact to provide services to a lender.
- Carlow University shall not automatically assign a particular lender to any borrower and shall not refuse to certify or delay certification of any loan based on the lender or guarantee agency selected by the borrower.
- Carlow University shall not request or accept from any lender an offer of funds to be used for private education loans in exchange for the University providing the lender with a specified volume of federal loans made or in exchange for a placement on a preferred lender list.
- Carlow University prohibits any private educational lender from using Carlow University's name, emblem or logo as well as any words, pictures, or symbols associated with the University to imply endorsement of private education loans by that lender.
- Carlow University shall not request or accept from any lender any assistance with call center staffing or financial aid office staffing. Lenders however, may provide professional development training to financial aid administrators, educational advising materials to borrowers or assistance in state or federally-declared natural disasters.
- All Carlow University employees with financial aid responsibilities shall be prohibited from receiving anything of value from a lender or guarantor in return for service on its advisory board. Reimbursement for reasonable expenses incurred in connection with such service, however, is permitted.
In addition to the items above, as a member of the National Association of Student Financial Aid Administrators (NASFAA), Carlow University also follows the standards established in NASFAA's Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Administrators.
If you have any questions, please contact the Financial Aid Office at 412.578.6389 or firstname.lastname@example.org.