Jessica is an Instructional Designer at Carlow University; she is responsible for the design, development, and delivery of online and face-to-face employee training and academic courses, administering the Learning Management System, and promoting best practices for eLearning course management. Jessica has taught writing for nearly 20 years, and worked in corporate, nonprofit and academic settings as a trainer, writer, editor, writing tutor, and web content manager. She currently teaches MBA 711, Business Writing.