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Howard Stern PhD, MPA, MS

    Associate Professor, Business Management
    Co-Director, MBA

CONTACT INFORMATION

Phone: 412.578.8828
Email: hastern@carlow.edu

  1. Biography
  2. Curiculum Vitae
  3. Publications
Prior to January 2012, Howard Stern was the director and chief information officer for the City of Pittsburgh where he was responsible for the administration of the City's computer systems and for technological initiatives. He managed a staff of 75 employees and consultants who provide technical support, quality assurance, infrastructure enhancements, and data security and governance. Howard holds a PhD in political science and public policy from West Virginia University. He also earned master's degrees in public administration and information technology from the University of Pittsburgh. Howard is an associate professor at Carlow University, where he teaches in the MBA program, as well as undergraduate programs, including: Introduction to Political Science and Politics and Technology.

Find out more about Dr. Stern in this Faculty Spotlight
ACADEMIC EXPERIENCE
Associate Professor, Special Assistant to Provost – Carlow University, 9/14 - Present
Assistant Professor, Co-Chair of MBA Program, Carlow University, 8/13 - Present
Assistant Professor, Carlow University, 1/12 - Present
Teach traditional and online undergraduate and graduate courses in IT management, politics and technology, human resource management and business ethics as a tenure-track faculty member in the School of Management
Co-direct the MBA program, with responsibilities for enrollment support, marketing, course content development, refinement of curriculum, and hiring and evaluation of adjunct faculty
Develop and review curriculums, delivery and evaluation to reflect best practices
Conduct original research and scholarship; present research and represent the school at academic conferences
Create and design new online courses using state-of-the-art learning management systems and technology
Develop a strategy to scale existing online programs (MFF) for increased enrollment and university support; identify marketing strategies, resource needs and budgetary constraints
Advise and audit student records for satisfactory progression; counsel students on class selection and career choices
Maintain effective working relationships with outside agencies and organizations for student networking and internship opportunities
Serve on university committees (faculty search, academic computing, strategic leadership, etc.) as requested or required
Provide public interest service to university or community at-large
  
Associate Dean of Academic Administration – Carlow University, 1/12 – 6/13
Served as Carlow’s Interim Chief Information Officer (from 3/12 through 2/13) – responsible for the day-to-day IT operations, negotiated vendor contracts, planned for long term academic and operational computing
Led a team of instructional designers and technologists, who created and managed university-wide online programming
Developed a state-of-the-art online human resource management course that was submitted to Blackboard national competition for exemplary course design
Developed a strategic plan for the redesign of an undergraduate technology curriculum
Managed the university’s classroom and multimedia requirements
Studied IT bandwidth and IT redundancy requirements for ideal performance
Served on the Academic Lead Team, Strategic Leadership Team, Presidential Task Force on Technology, Facilities and Bookstore, program review and life cycles, IT governance, ACBSP and Middle States accreditation and various university-wide search committees
Chaired the Academic Computing Committee
Updated and implemented the University’s Master Academic Plan
Developed academic and internship opportunities with Pittsburgh area business, government and institutions of higher education
Researched and recommended campus-wide IT policies, procedures and processes

Adjunct Professor – Carlow University, 5/07 – 1/12
Taught undergraduate and graduate-level courses in Political Science and Technology for the School of Management and Department of Political Science.

Adjunct Professor – La Roche College, 9/96 – 6/07
Taught graduate-level course in budgeting and financial analysis for the department of management / human resources.

PROFESSIONAL EXPERIENCE
Chief Information Officer and Director of Technology - City of Pittsburgh, 8/04 – 1/12
Responsible for the operations, budget, facilities, purchasing, contract negotiations, and human resources of the City’s computer services department
Negotiated collective bargaining agreements for unionized IT professionals
Managed operating and capital budgets of $7 million
Prepared and presented all financial and management reports to Mayor, City Council and advisory boards
Managed a staff of 75 employees and consultants
Developed a 5-year strategic technology plan
Facilitated and coordinated citywide technology projects such as surveillance cameras, financial / ERP system, e-government initiatives, and utility management
Reported directly to the Mayor and City Council

Assistant / Deputy Director of Technology Services - City of Pittsburgh, 4/94 – 8/04

Operating Budget Analyst - City of Pittsburgh, 1/92 – 4/94

Capital Budget Analyst - City of Pittsburgh, 9/90 – 1/92

Human Resources Administrator - City of Pittsburgh, 7/84 – 9/90

STUDENT ADVISING
MBA faculty advisor to 70+ students

School of Management Students – I sponsor a lunch for undergraduate management students to discuss business and professional opportunities (2012 and 2013)

I.N.V.E.S.T. (Invest Now Validate Efforts Sought Together) – I serve on the board of directors of a newly formed student organization of Carlow MBA students. The mission of this organization is to explore the interests of current MBA students and develop long- lasting professional business relationships (2012).

UNIVERSITY-WIDE SERVICE
Interim Chief Information Officer (CIO) – at the request of President Hines, I served as the university’s Interim Chief Information Officer (CIO) from March 2012 to February 2013.

In addition to teaching and directing the school’s digital learning environment, I was responsible for the:
Day-to-day management of the Ellucian IT staff
Preparation of the 2013 technology operating and capital budgets
Development of technology policies and projects
Ongoing cooperation in the university’s Ellucian IT investigation
Build-out of a redundant internet connection to guarantee uninterrupted service
Consolidation of physical servers to reduce load on backup generator
Modernization of the Antonian Hall auditorium
Provision of technology for the new STEM lab (including an interactive Smartboard projection system)
Provision of technology for the new Campus School conference room (including capture technology)
Oversight of Carlow “helpdesk”
Consolidation of cell phone management
Participation in a Reverse Auction consortium to purchase bulk electricity ($100k+ recurring savings)
Rebid and procurement of a technology classroom in AJP ($88k savings)
Renegotiation of IT maintenance contracts to eliminate payment for equipment that no longer exists and to secure more favorable terms ($40k + recurring savings)
Renegotiation of a computer lease that had a “fair market value” buyout clause ($40k - $70k savings)

EDUCATION
Ph.D. in Political Science (Public Policy) from West Virginia University - 2006
Master’s Degree in Political Science from West Virginia University - 2005
Master’s Degree in Information Science from University of Pittsburgh - 1993
Master’s Degree in Public Administration from University of Pittsburgh - 1983
Bachelor of Arts in Political Science from University of Pittsburgh - 1981

PRESENTATIONS (PEER-REVIEWED AND INVITED)

Pittsburgh Technology Council (Moderator), “CIO Insights: University IT Needs and Implementations Panel” – October 2013

Institute for Operations Research and the Management Sciences (INFORMS) Annual Conference (Phoenix, AZ),  “Cloud Computing Vendor Selection for the City of Pittsburgh” – October 2012

16th Annual Intergovernmental Technology East Conference (Harrisburg, PA), “The Google Experience at the City of Pittsburgh” – April 2012

Pittsburgh Technology Council (Keynote Speaker), “Managing IT Operations at the City of Pittsburgh” – August 2011

Mercy Founders Fortnight at Carlow University (Pittsburgh, PA), “The Business Decision of Implementing a Surveillance Technology Project” – September 2010

CIO Forum & Executive IT Summit (keynote panelist) (Pittsburgh, PA), “IT Leadership – What Makes An Effective CIO?”  – September 2010

5th Annual Graduate Colloquium at Carlow University (Pittsburgh, PA),  “A Socially Responsible Approach for the Deployment of Information Technology for Public Use” – April 2009

West Virginia Political Science Association Conference (Charleston, WV), “Teaching Political Science in an Interdisciplinary Context”– October 2008

Mid-West Political Science Association Conference (Chicago, IL), “Beyond Distributive Politics” – April 2007

Mid-West Political Science Association Conference (Chicago, IL), “Distributive Politics Model and Federal Dollars” – April 2006

Middle Atlantic and New England Council for Canadian Studies (Harrisburg, PA), “Convergence Theory and Lesson-Drawing: A Comparative Analysis of Grant-In-Aid Programs in the United States and Canada” – October 2004

Mid-West Political Science Association Conference (Chicago, IL),  “Mayors and the Allocations of Community Development Block Grants” – April 2004

GUEST LECTURE / PRESENTATIONS

Carnegie-Mellon University, Heinz College (Pittsburgh, PA), “Digital Learning Environment” – April 2013

Carlow University, School of Management (Pittsburgh, PA), “Information & Communications Technology” – March 2013   

University of Pittsburgh, School of Law (Pittsburgh, PA), “Public Policy Decision-Making” – February 2013

Carlow University, School of Management  (Pittsburgh, PA), “City-County Shared Services” – January 2013

University of Zagreb (Croatia), (virtual presentation with Dr. Enrique Mu), “Cloud Computing and the Utilization of AHP (decision-making methodology)” – June 2012

Carlow University, School of Management (Pittsburgh, PA), “Information & Communications Technology” – March 2012

University of Pittsburgh, School of Law (Pittsburgh, PA), “Public Policy Decision-Making” – February 2012

Speaker Series on Corporate Responsibility at Carlow University (Pittsburgh, PA), “Ethical Challenges of IT Leadership” – February 2011

Zhongnan University, Department of Public Administration (Wuhan, China), “Bureaucracy and Technology in an American City” – June 2010

University of Pittsburgh, School of Information Sciences (Pittsburgh, PA), “Working as a CIO in the City of Pittsburgh” – October 2009

HONORS     

The Sisters of Mercy Award for Excellence in Advising, Carlow University (April 2015)

Top ten SSRN downloads for article in Journal of Information Technology Management (JITM), Public Administration, Information Technology and Systems and Economic & Social Impacts of Innovation – March and April 2013

Pittsburgh Technology Council (Keynote Speaker), “Managing IT Operations at the City of Pittsburgh” – August 2011

“CIO of the Year” Award sponsored by the Pittsburgh CIO Group and the Pittsburgh Technology Council to recognize a local CIO for innovation and creativity in the field of information technology – April 2011

Executive-In-Residence (MBA Program), Carlow University – March 2011

PEER-REVIEWED PUBLICATION

“A Structured Stakeholder Self-Identification Approach for the Deployment of Public Information Systems” (co-authored with Dr. Enrique Mu), Journal of Information Technology Management,http://jitm.ubalt.edu/XXIII-4/article5.pdf (December 2012)

“The City of Pittsburgh Goes to the Cloud: A Case Study of Cloud Solution Strategic Selection and Deployment” - Co-authored with Dr. Enrique Mu. (Journal  of Information Technology Teaching Cases (2014)

“Social Engineering and Computer Network Penetration in Pittsburgh’s Government Offices” Digital City, Cyber Security” book chapter (anticipated late 2015).

PAPERS UNDER REVIEW   

“Should the City of Pittsburgh and Allegheny County Consolidate Their Information Technology Services? - Co-authored with Dr. Enrique Mu. (to be submitted to a peer-reviewed journal shortly)

ACADEMIC COMMITTEES

Information Literacy and Technology Working Group – (2013 to present) 
Member of working group tasked with defining student technology-literacy needs 
Evaluation Committee – Co-Chair (2013 to present) 
Co-chair of committee developing new online evaluation form 
Advising Committee (2013 to present) 
Member of committee for undergraduate advising   
Middle States Working  Committee (2013 to present) 
Member of committee demonstrating compliance of governance and integrity  
Academic Computing Committee – Chair (2012 – present) 
Chair of committee considering IT-related academic initiatives and recommendations    
University Strategic Leadership Team  (2012 – 2013) 
Member of committee addressing key issues that impact the university 
IT Governance Committee (2012 – 2013) 
Member of committee responsible for technology initiatives throughout the University 
Academic Lead Team  (2012 – 2013) 
Member of committee assisting with university-wide academic policy decisions          
Presidential Task Force (2012 – 2013) 
Member of group in charge of technology, facility and bookstore operations 
Carlow CIO Search Committee (2012 – 2013) 
Member of committee assisting with recruitment and selection of new CIO    
Lifespan Committee for Scaling the Fraud and Forensic Program  (2012 – 2013) 
Participated in developing a plan to scale the MFF program from 40 to 400 students 
Criminology Faculty Search Committee (2012) 
Member of search committee assisting with recruitment and selection of a full-time MFF faculty member    

COURSES TAUGHT (since 1996 at undergraduate and graduate levels)

  • Budgeting and Financial Analysis
  • Introduction to Political Science
  • Politics and Technology
  • Human Resource Management (traditional and online)
  • Advances in IT and IT Management (traditional and online)
  • Ethics and Social Responsibility
  • Ethics


ONLINE COURSE DEVELOPMENT

Human Resource Management – In collaboration with Sara Ward, Instructional Designer, I developed and teach a new online undergraduate course utilizing the most innovative techniques to serve learning objectives

In addition, this online course now serves as a model for the Carlow community in online course design.  Currently posted on the Carlow portal, a short video clip (http://vimeo.com/59032734) of this course is available for faculty review. 

This course was also submitted to the 2013 Blackboard Exemplary Course program and received many favorable reviews   

DEVELOPMENT OF A NEW “ONLINE” CERTIFICATE PROGRAM

Drug and Alcohol Program – As Dean of Academic Administration and in collaboration with Sara Ward, Instructional Designer, I helped develop a new, 100% online drug and alcohol certificate program in the School of Social Change.  This sequenced, four course program was developed with existing faculty and adjunct instructors (some of whom never taught online before), providing an opportunity to obtain a specialization in drug and alcohol counseling.  Currently, this certificate program is in its second year of delivery and enrollment numbers have exceeded expectations (2012 – present)

FACILITATION OF NEW COURSE OFFERING AND INITIATIVES

New Sustainability course – through community outreach, I connected a practicing Utility and Sustainability Coordinator with the School of Management faculty to develop and teach a new course (Fall 2013)

Internship Program – I introduced the Chair of the Human Resources program to the City’s personnel director to create a new undergraduate internship program at the City of Pittsburgh.  The first student began her internship in the fall of 2012 and plans are being made for additional interns (2012 to present)

New Interdisciplinary course (Politics and Technology) - I developed a new interdisciplinary course entitled “Politics and Technology” in 2010 with Dr. Enrique Mu. Drawing from the fields of information technology and political science, this course examines the intersection of technology and politics in today’s global society (2010 and 2011)   

DEVELOPMENT & UTILIZATION OF CLASSROOM TECHNOLOGY

AJP 107 – in collaboration with the Academic Computing Committee, I developed a state-of-the-art interactive classroom that has teleconferencing capabilities, video capture, confidence monitors, individualize microphones for each of the 88 seats, high definition projection systems, and an all-surround sound system that enhances instructor delivery and effectiveness

Virtual Orientation for new MFF students – using the technology in room AJP 107, I created a virtual orientation for incoming MFF students.  By utilizing WebEx teleconferencing technology, I was able to connect and introduce dozens of MFF students with their program counterparts from all over the world.  Not only was this event a success, but it was conducted completely in-house without having to pay an outside vendor for assistance