Financial Aid Assistant/Loan Coordinator


The Financial Aid Office at Carlow University has an immediate opening for a Financial Aid Assistant/Loan Coordinator.  This is a full-time, non-exempt position.  The successful candidate must have exceptional prioritization and organizational skills, with the highest regard for customer service and satisfaction.  They must have strong oral and written communication skills with the utmost attention to detail and the ability to multi-task in a very fast-paced busy environment.

Essential Functions:

  • Originate all Undergraduate Federal Direct Student Loans and Parent PLUS Loans
  • Print and mail all award letters for new undergraduate and graduate students
  • Send loan Exit letters to graduating and non-returning students
  • Serve as an alternate to the Student Service Associates in the Student HUB
  • Update and add financial aid documents to the Student Portal
  • Assist students and parents on the telephone and in person regarding financial aid matters
  • Demonstrate and reflect an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy. 

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.


  • Bachelor's Degree
  • Preference to individuals with some experience in a Financial Aid Office
  • Preference to individuals who have Ellucian (Datatel) experience  
  • Preference to individuals who have a familiarity with NSLDS and COD
  • Ability to communicate effectively in person, on the telephone and in all written communications
  • Proven ability to work in compliance with institutional and federal regulations
  • Proven ability to maintain strict confidentially and to handle sensitive matters with discretion, diplomacy and good judgment

Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

Send cover letter and resume to

Carlow University is an Affirmative Action/Equal Opportunity employer by choice. We value diversity and we are committed to the recruitment of underrepresented groups.



Full/Part/FT&PT: Full-time - non-exempt
Department: Financial Aid
Contact Name/Title: Search Committee
Contact Address:
Contact Email Address: