Computer and Media Specialist


Carlow University invites applications for the position of Computer and Media Specialist. The Computer and Media Specialist has responsibility for technology support and creative solutions for computers, audio-visual and media support.  The standard shift for this position is Monday through Thursday, 11:00am-8:00pm, along with Friday and Saturday hours.  This position also will work two days each month supporting satellite center(s).  Night/weekend work will be required during critical periods such as installations and peak periods. 

In conjunction with other team members, this position is critical to the strategic success in providing optimal operations and security of the campus technology environment. The incumbent provides computer and media support for students, faculty, staff, Sisters of Mercy, and guests of the various sites of Carlow.

Carlow University is a comprehensive, women-centered Catholic University located in Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, Carlow is situated in a culturally diverse urban setting. One of the 17 member institutions of the Conference for Mercy Higher Education, Carlow is recognized for educating traditional students and adult learners for a lifetime of ethical leadership and service.

Essential Functions:

  • Build and install software images, prepare, deploy and repair computers, tablets, network devices and phones.
  • Support printing, digital imaging and telecomm services
  • Maintain inventory of equipment through check-in/check-out procedures
  • Support connectivity of network peripherals, including assistance in implementation of new instrumentation or curricular electronics
  • Support audio and visual media requests through set-up and recording events and course activities
  • Support media technology in classrooms, learning spaces, resident halls and other campus spaces
  • Provide technical support for campus customers via telephone, web, e-mail and in-person contact methods
  • Participate in research, analysis, proposals and implementations of solutions to improve business processes and functions
  • Demonstrate and reflect an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy. 

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Required Experience:

  • Working knowledge and experience of network cabling connections (termination and metering)
  • Experience installing software for a fleet of computers while maintaining licensing and consistency measures
  • Strong technical experience in computer, printer and peripheral support
  • Strong technical experience in audio-visual delivery, from installation to support
  • Proven timely response and successful completion of requests, to the satisfaction of the customer
  • Experience trouble-shooting and showing creative solutions to technology challenges


  • Required: An Associate’s Degree in a technology-related field such as Computer Science or Information Science, or comparative work experience.
  • Required: efficiency and creativity with a problem-solving attitude to fully completing tasks while ensuring customer satisfaction
  • Required: Excellent written and verbal communication skills along with strong organizational and interpersonal skills.
  • Required: Ability to relate and communicate in a positive way to the many constituencies of the University.

Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

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Carlow University is an Affirmative Action/Equal Opportunity employer by choice. We value diversity and we are committed to the recruitment of underrepresented groups.
Full/Part/FT&PT: Full-time - exempt
Department: Information Technology - Infrastructure Technology Department
Contact Name/Title: Search Committee
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