Carlow University invites applications for the position of Software Applications Support Analyst. This position is
responsible for providing development, technical support and
integration for all administrative applications that are internet
and/or browser based services of the University. This
includes intranet, technical services for external websites, and
An Applications Analyst is often also known as a developer,
programmer, or systems analyst. Serving the University
through the Enterprise Applications department of the Information
Technology Division, this position requires efficiency and
creativity to interpret business needs into viable solutions using
a variety of tools.
software applications which serve intranet needs, ensuring
usability of portal and developing creative solutions to enhance
- Support the
architecture of the external www website and intranet portal
- Serve as a
resource for University Communications in engaging social media and
other internet communications mediums.
technical guidance and support for applications that are internet
based. This includes project support, basic usage training
and customization development.
- Implement and
support internet-based administrative software within the
Universities' Application EcoSystem
- Develop and/or
support browser-based services are useable on a variety of devices,
such as Windows, Apple, and Mobile platforms.
- Build data
integrations across the array of enterprise applications and
software to keep information current in the variety of
analyze and propose solutions of internet-based services to improve
business processes and functions
and reflect an understanding of and commitment to the mission and
core values of Carlow University and the Sisters of
The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned.
Specific duties and responsibilities may vary based upon
- 3+ years of
experience in design and development in internet-based
technologies, specifically Microsoft .NET framework and MS
- Support of
Ektron Content Management System at an infrastructure level (MS Sql
- Required: An
Associate's Degree in a technology-related field such as Computer
Science, Information Science, Business Management or comparative
Bachelor's degree in a technology-related field.
- Required: 3+ years of experience in development and design
using a combination of HTML, DHTML, XML, Microsoft .NET
server), Visual Studio (or similar), and Cascading Style
Sharepoint support and development experience
- Preferred: CRM
support experience, such as Salesforce or Microsoft Dynamics
Proficiency in Microsoft SQL Server
Technical support of Content Management Systems, such as Ektron and
Excellent written and verbal communication skills along with strong
organizational and interpersonal skills.
Ability to relate and communicate in a positive way to the many
constituencies of the University.
Performance Metrics, per fiscal year
- One successful upgrade of an in-use browser-based
- Development of three forms or other business process
improvements through the use of browser/internet/intranet-based
- Implementation of one creative technological tool or service to
aid in the marketing or communication of the University.
While this position is generally a Monday-Friday full-time
responsibility at the Oakland campus, flexibility options exist that would enable an optimal
and productive environment which meets the needs of both the incumbent and
Carlow University. Night/weekend work will be required during critical periods such
as system upgrades and service outage resolution.
Carlow University employees commit themselves to the highest
standards of ethical conduct. They commit to act with integrity, treat others
with respect and dignity, carefully steward the University's resources, avoid conflicts of
interest or commitment, maintain confidentiality, and to comply with legal and
Send cover letter and resume to HR5@carlow.edu.
Carlow University is an Affirmative Action/Equal Opportunity
employer by choice. We value diversity and we are committed to the
recruitment of underrepresented groups.